Responsible Gaming

At BoaBoa, we believe that gaming should be a source of entertainment and enjoyment. Our commitment to responsible gaming ensures that all players have a safe and positive experience. We encourage you to play responsibly and provide a range of tools and support to help you manage your gaming activity effectively.

Play Responsibly

Gaming is intended for leisure and fun. If you find that gambling stops being enjoyable or becomes a source of stress, it is important to reassess your gaming habits. Here are some key tips to help you play responsibly:

Set clear limits on your losses and stick to them to avoid chasing losses.
Never borrow money to gamble.
Take regular breaks during your gaming sessions.
Maintain a balance between gambling and other activities.
Avoid gambling if you are stressed, depressed, intoxicated, or experiencing other difficulties.
Only use money that you have allocated for recreational purposes, not money needed for essential living expenses.

Recognising Problem Gambling

It is important to be aware of signs that may indicate a developing gambling problem. Consider the following questions:

Are you spending more time gambling than planned, neglecting responsibilities?
Have others criticised your gambling behaviour?
Do arguments or concerns arise with family or friends about your gambling?
Are you unable to control or set limits on your gambling?
Have you bet more money than you can afford to lose?
Have you borrowed money or sold possessions to gamble?
Are you using money intended for essential expenses to gamble?
Do you return to gambling to try to recover losses?
Do you frequently think about gambling during work or social events?
Do you view gambling as a way to earn money?
Do frustrations or disappointments trigger your urge to gamble?

If you answered yes to several of these questions, it is advisable to take action to prevent further problems.

Limits to Help You Control Gambling

BoaBoa offers several limit options to help you manage your gaming activity responsibly:

Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
Loss Limits: Limit the amount you are willing to lose within a specific period to avoid unexpected financial harm.
Wager Limits: Control the amount you can wager over a set timeframe to manage your betting activity.

To set any of these limits, please contact our customer support team at [email protected] with the subject line indicating your chosen limit type (Deposit limits, Loss limits, or Wager limits).

Self-Exclusion and Cooling-Off Options

If you feel the need to take a break from gaming, BoaBoa provides self-exclusion options to support you:

Cooling-Off Period: Temporarily exclude your account for 24 hours during which you cannot place bets or make deposits.
Temporary Self-Exclusion: Exclude your account for 30 days, preventing access to gaming services during this time.
Indefinite Self-Exclusion: For those who believe they have a gambling problem, an indefinite self-exclusion can be requested.

During self-exclusion, you will not be able to deposit funds or place bets, and withdrawals will only be possible once the exclusion period ends and your account is reactivated. To request self-exclusion or cooling-off, contact [email protected] with the appropriate subject line.

Please note that self-exclusion is different from account closure. You may still have access to your account but cannot engage in gambling activities until the exclusion period ends. Reactivation after indefinite self-exclusion requires a written request and a minimum 24-hour waiting period. BoaBoa reserves the right to refuse reactivation if problem gambling is suspected.

Protection of Minors

Gambling is strictly prohibited for anyone under the age of 18. BoaBoa enforces rigorous age verification to prevent minors from opening accounts or placing bets. Any accounts found to be created by minors will be closed immediately, and any winnings forfeited.

We urge parents and guardians to help protect minors by discussing the risks of gambling and using internet filtering software to block access to gambling sites. Recommended tools include:

Keep your account credentials secure and out of reach of children to prevent unauthorized access.

Support and Help Resources

If you believe you may be developing a gambling problem, it is important to seek help promptly. BoaBoa encourages you to take breaks from gambling websites and consider installing software to block access to gambling sites if necessary.

Independent organisations that offer confidential support and therapy include:

These organisations are independent and not affiliated with BoaBoa, but they provide valuable assistance to those affected by gambling-related issues.

Our Commitment

BoaBoa is dedicated to maintaining the highest standards of responsible gaming. We reserve the right to suspend access to our services if a player shows signs of problem gambling or mental health concerns, based on our customer care assessments.

Your wellbeing is our priority. Please play responsibly and reach out for support if you need it.